our services call center / customer service
Our telephone equipment utilizes an ACD (automatic call distribution system) to route calls to the appropriate operator for proper handling of the call. All calls are handled in a professional manner using a telemarketing scripts that are linked to our databases.
Do you have a rush assignment that calls for a turn-key call center solution? We can handle it. We've even put together a fully functional call center solution for a Super-Bowl sweepstakes within an hour, complete with a custom database system. The reps made thousands of calls and based on outbound data and we provided real-time reporting to the client.