orderwave › DRTV advantages

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In the DRTV business, smooth running operations make or break the success of the company.  And often, DRTV companies underestimate the importance of have a good data partner.  Orderwave has the ability to manage all of the data in it's workflow, even with the most complex of DRTV business rules.

Orderwave DRTV advantages

• Timely and automated batch processing of payments
  Your telemarketing center may do a great job capturing orders, but delivering those orders to your customers quickly cements the sale.  Our automated batch processing can grab the orders directly from your telemarketing company in the early hours of the morning and have the payments collected for morning fulfillment.  Your orders will be en route often the next day.
  
  
• Order source tracking / financial reporting
  You can organize your orders by order source (telemarketing center, customer service center, eCommerce website) and track the revenue generated by these sources through our array of financial reports.
  
  
• Data prepared for warehouses
  Orderwave digitally delivers packing invoices and picking tickets in a readable ready-to-use format so that orders can start being fulfilled immediately.
  
  
• Automated tracking
  The orderwave system will automatically email your customers their tracking numbers with click-able links to tracking their packages directly through the carrier's website.  You can also drive your customers to orderwave.com to track payment and refund statuses, order packing statuses, and carrier tracking.
  
  
• Customer service / Returns automation
  Our customer service reps are experts with the intricacies of DRTV campaigns.  When a customer contacts our CS center, our reps can quickly locate the customer's order and take the necessary action.  Returns follow 2 paths, requests for refunds or requests for outbound calls.  Our reps are monitoring these groups daily to make sure that returns are handled professionally and quickly.  Furthermore, many customer service issues can be eliminated through our many automated email notifications.  Customers are notified when their orders are shipped, tracking numbers are available for their orders, when returns are received, and more.