Intelligent Computer Concepts offers full inbound and outbound call center services. ICC has a staff of trained operators who handle calls for a variety of different clients. Our services range from customer service work, help-desk assistance, product sales, outbound collection calls, outbound survey calls, and customer satisfaction calls.
Our telephone equipment utilizes an ACD (automatic call distribution system) to route calls to the appropriate operator for proper handling of the call. All calls are handled in a professional manner using a telemarketing scripts that are linked to our databases.
Do you have a rush assignment that calls for a turn-key call center solution? We can handle it. We've even put together a fully functional call center solution for a Super-Bowl sweepstakes within an hour, complete with a custom database system. The reps made thousands of calls and based on outbound data and we provided real-time reporting to the client.
Believe us, we're ready to take your call!
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